Analytics
Track your chatbot performance
Conversations
Select a conversation to view messages
| Name | Slug | Channel | Status | Created | |
|---|---|---|---|---|---|
| Loading chatbots... | |||||
Team Members
Toggle online status to show availability to customers
Recent Executions
Loading executions...
Memory
How many past messages the AI remembers per conversation. Each client's memory setting is independent.
Where conversation history is stored. Supabase uses the platform database.
Feature Checklist
Quick overview of enabled features and knowledge bases.
Knowledge Bases
Personality & Tone
Features
Enable features to add built-in prompt instructions to your AI. Click to view/edit the prompt.
Safety
Protect your AI from misuse and ensure user privacy.
Configurable Links
Links the AI can reference when relevant (scheduling, resources, etc.)
Booking Calendar tells the AI it's a live scheduler ("book your appointment here"). General Contact tells it to offer the link as just a way to reach you — no scheduling language.
Language Mode
How the AI picks its reply language. Auto replies in whatever language each visitor writes in — recommended for bilingual sites. English / French only forces every reply into that language. (The EN/FR switch in the widget changes the interface only, not what the AI replies in.)
Knowledge Bases
Connect multiple data sources for RAG (Retrieval Augmented Generation)
Website Sources
Domains the AI can scrape live during conversations. Each URL becomes a tool the AI calls automatically.
+ Add Website Source
Custom Knowledge Base
Entries are auto-searched before the AI responds — no tool call needed.
Your Knowledge Entries
No entries yet. Add knowledge above.
Your Webhook URLs
Each webhook URL is unique to your client. Use these URLs to send messages to your AI chatbot from any integration.
No webhooks yet. Generate your first webhook URL above.
POST /api/webhook/c/YOUR_TOKEN
Content-Type: application/json
{
"message": "User message here",
"sessionId": "unique-session-id"
}
Widget Client Setup
Not ConfiguredConfigure your widget client ID. This is the identifier used in the embed script to load your specific chatbot configuration.
- Set your widget client ID (slug) above
- Generate a webhook URL (above section)
- The embed script uses your slug to fetch the webhook URL
- Users on your website chat through your configured AI
Embed Widget
Add this snippet to any website to embed the chatbot widget.
Live Chat Test
Test your chatbot as a client would. Have a real conversation to verify it works correctly.
Widget Shape
Choose the physical shape of bubbles, inputs, and buttons.
Color Scheme
Apply a palette preset, or fine-tune individual colors below.
Advanced Colors
Fine-tune UI element colors beyond the basics.
Widget Text
Sets the AI response language and widget UI text.
Quick-reply buttons shown below the welcome message (max 6)
Shown instead of English chips when widget is in FR mode (max 6)
Widget Size
Widget Launcher Icon
Customize the floating button that opens the chat widget.
Bot Avatar & Header Logo
Customize the icon shown in the header and next to bot messages. This replaces the default Ashken logo.
Watermark Paid add-on to remove
Display "Powered by Ashken AI" at the bottom of the chat widget.
Client ID for Embed
This slug is used in the embed script's data-client-id attribute.
Live Preview
| Name | Phone | Company | Summary | Conversations | Channel | Updated | |
|---|---|---|---|---|---|---|---|
| Loading leads... | |||||||
Subscription Plan
Monthly Usage
Your Plan Features
Billing History
My Profile
Change Password
Security
Active Sessions
Devices currently signed in to your account. Revoke any you don't recognize.
Support
Client Management
View and manage all client accounts
Security Settings
Admin-only controls for system-wide security features. Toggle these for debugging.
These settings control system-wide security features. When disabled, the corresponding security checks are bypassed for ALL clients. Use this for debugging only.
📊 System Health
Live backend performance — latency, errors, and cache efficiency. Auto-refreshes every 10s.
🛑 Service Control — Kill Switches
Shut down the AI or the whole widget on public sites — everywhere, for one client, or one chatbot. The dashboard is never affected, and you can still test a killed bot here.
Global — everything
Affects every client and chatbot at once.
Specific client or chatbot
Paste the ID (from the URL or clients list), load it, then toggle.
🛠️ Planned additions
Contingency & security features on the roadmap.
- Auto-recovery probe — re-enable an auto-disabled bot automatically once its AI is healthy again (today: manual re-enable).
- Off-brand / bad-answer detection — per-client rules for what the bot should never say (from the onboarding form), beyond the current harmful-content moderation.
- SMS alerts — text notifications for total outages via an off-VPS uptime monitor, in addition to email.
- Per-chatbot kill toggle in-context — a shut-down switch inside each chatbot's own settings, not just here.
CORS Restriction
DisabledWhen enabled, restricts API access to only allowed origins. Blocks requests from unauthorized domains.
Stripe Signature Verification
DisabledWhen enabled, verifies Stripe webhook signatures using STRIPE_WEBHOOK_SECRET. Prevents fake webhook events.
Domain Validation
DisabledWhen enabled, blocks requests from unauthorized domains. Each client must have allowed domains configured in Widget Customization.
Custom HTTP Tools
DisabledWhen enabled, clients can create custom HTTP API tools that the AI agent can call during conversations. Disabled by default for security.
Under Development: Custom HTTP Tools is actively being built. The AI agent integration is being finalized to work like Knowledge Base tools. Features may change.
Handoff Email Notifications
DisabledWhen enabled, sends email notifications via Resend when visitors request human support. Configure recipient emails in Settings tab.
WhatsApp Integration
DisabledWhen enabled, Business-tier clients can connect WhatsApp as a messaging channel. Disable to shut off all WhatsApp processing.
Helpdesk & Smart Handoff
DisabledWhen enabled, AI escalations create tickets with priority scoring, sentiment analysis, and agent notifications. Disable to revert to basic handoff behaviour.
Allowed CORS Origins
Origins that are allowed when CORS restriction is enabled. Requests from these domains will be permitted.
Credentials
Manage your knowledge base connections
Platform managed (OpenAI GPT-4) - No configuration needed
Loading credentials...
Plan Management
Edit tier limits and feature flags. Changes write directly to the database.
Setup Progress
Track the progress of your professional chatbot setup. We handle everything from data training to deployment.
Discovery Call
We discuss your business needs, use cases, and gather requirements for your custom chatbot solution.
Data Collection
We collect your business documents, FAQs, product info, and other data sources to train the AI.
AI Training
We process and embed your data, configure the AI model, and train it on your specific use cases.
Widget Configuration
We customize the widget appearance, branding, and behavior to match your website perfectly.
Request Changes or Feedback
Something missing? Need a feature? Let us know and we'll make it happen.
Prefer to talk to someone directly?
📅 Schedule a CallCustom Tools
Extend your AI's capabilities with custom tools tailored to your business operations. Each tool is built specifically for your workflow and integrates directly with your AI pipeline.
CRM Integration
Sync leads directly to your CRM. Supports HubSpot, Salesforce, Pipedrive, and custom CRMs.
Database Query
Let your AI query your database in real-time. Secure, read-only access with parameterized queries.
Email Automation
Trigger automated emails based on chat conversations. Follow-ups, confirmations, and notifications.
Inventory Lookup
Real-time inventory checks. Let your AI tell customers what's in stock, pricing, and availability.
Order Tracking
Connect to your shipping providers. Customers can ask about order status and delivery estimates.
Custom API Integration
Connect to any REST API. We'll build a custom tool for your specific integration needs.